Would you like to hand over a claim for collection?

No problem! Just contact us and we will send you the required forms to fill in.

If you are requesting general information/advice in order to consider handling over your case for collection, then please mail us as detailed as possible what the case is about.

If you have any questions about our services, please feel free to contact us by e-mail to info@straetus.cw

Thank you for choosing us as your collection representative.

Collection

It is a conflict in which every entrepreneur sometimes finds himself. On one side you want to keep your customer on friendly terms, but on the other hand you are bothered by their payment behavior.

We are aware that hiring a collection agency is sometimes met with resistance. After all, you can put pressure on the relationship with your customer. On the other hand, you are entitled to your money because you have provided services or products.

We are known for our customer-friendly approach. Our experience over the years have taught us that sending reminders and calling debtors no longer makes sense in some cases. The debtor tries to avoid his payment obligation by not responding to letters and telephone requests for payment. Therefore one of our approach is to visit the debtor at home, at work or at his company. An unexpected address visit has a major effect on the debtor. By establishing personal contact, the debtor's anonymity that he had when he was only contacted in writing and/or by telephone to fulfill his payment obligation disappears.

Legal Proceedings

Our approach is aimed at doing everything we can to collect your claim in an amicable manner. This does not alter the fact that we cannot carry out judicial collection procedures. In cases where legal proceedings are required we will engage our cooperating Bailiff or in-house lawyer who will then ensure that the debtor is taken to court. In the event the debtor has to be summoned for court, we will consult with you before handing over the case to cooperating parties.

In cases where you already have a judgment in your possession, we can also arrange collection. After an extensive recovery investigation, we will visit the debtor's home or work address and try to establish personal contact with the debtor. If the debtor does not adhere to any payment requests and all options available to us have been exhausted, we will transfer the claim to a cooperating bailiff and we will request that the judgment be enforced.

Enforcement Proceedings

If we have obtained a court ruling, this unfortunately does not mean that you will receive your money in your account the next day. We will work with our bailiffs to execute the judgment. Some actions are but not limited to, attachment of income, attachment of movable and/or immovable property or attachment of bank account.

If for some reason your money proves to be noncollectable, for example in the event of bankruptcy, you will be informed so that you can write off your invoices. In this case you can choose to have the claim submitted to the administrator/trustee via our office and we will take care of the further follow-up and monitoring. You can also choose to submit the claim yourself.